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Contact us

 Ice N Go

If your order is missing any pieces,
For quick support, send us an email at:



5743 Ferrier

City of Mount-Royal

Quebec, Canada

H4P 1N3

Toll Free: 1-855-747-4500



For any returns, please read our return policy below
then send us an email with your name and order number.


 Terms and Conditions


This website is owned and operated by Ice’n’Go Rink Inc., a company registered under the provincial laws of Quebec whose registered office is at Montreal, Quebec, Canada (hereinafter “IceNGo”).




These Terms and Conditions apply to your access to and use of this Website. Please read these Terms and Conditions carefully.

 By continuing to access and use this Website, you are deemed to have understood and agreed to all the terms and conditions contained herein. If you do not accept these Terms and Conditions, you may not use this Website.




For the purposes of these Terms and Conditions, "this Website" includes means all the web pages related to the icengo.com site excluding any links to third party sites.




All information or advice provided as part of this Website is intended to be general in nature and you should not rely on it in connection with the making of any decision.




IceNGo tries to ensure that all information provided as part of this Website is correct at the time of inclusion on the Website but does not guarantee the accuracy or completeness of such information.




All content, information and advice is provided on an “as is” basis and IceNGo hereby expressly disclaims all liability for any action you may take as a result of relying on such content, information or advice or for any loss or damage suffered by you as a result of you taking this action.




IceNGo does not warrant or make any representations as to the security of this Website nor does it warrant that functions or materials accessible from or contained in this Website will work uninterrupted or error free, that defects will be corrected or that this Website is free from viruses or other harmful elements.




Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.



Your use of this Website

You may:

  • access any part of the Website;
  • print off one copy of any or all of the pages for your own personal reference.

You may not:

  • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), publish, broadcast, reproduce, alter or tamper with in any way, or otherwise use any material contained in the Website except as set out under "You may" above. These restrictions apply in relation to all or part of the materials on the Website;
  • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from this Website;
  • link to this Website;

without our express written consent.






Third Party Links

This Website may include links to external or third-party websites.




When you follow such links the external website may appear as a full screen (in which case you will need to use the back button on your browser to return to this Website) or in some cases it may appear within the frame of this Website (in which case you will be able to return to this Website by using the navigation buttons within the frame).




Where an external website appears within the frame of this Website, this is purely for ease of navigation back to this Website and does not indicate any responsibility on our part for the external website concerned.




These links are provided for your convenience only and to help you find relevant websites, services and/or products, which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes.




Such external or third-party websites are accessed at your own risk and responsibility and Ice N Go is not in any way responsible or liable for the owners or operators of these websites, for any goods or services they supply or for the content, use or availability of their websites.




IceNGo does not give or enter into any conditions, warranties or other terms or representations in relation to any such external or third-party website nor does it accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external or third-party website to which this Website includes a link infringes the intellectual property rights of any third party).






Copyright and Trade-marks

This Website contains materials, including text, photographs, videos, and other images and sound, which are protected by copyright and/or other intellectual property rights.




All copyright and other intellectual property rights in these materials are either owned by IceNGo or have been licensed to it by the owner(s) of those rights so that they may be used as part of this Website.




This Website also contains trade-marks, including the mark "IceNGo" and the IceNGo logo.




You may not use these trade-marks in any form without written consent of the trade-mark owner.






Changes to Terms and Conditions

IceNGo may change these Terms and Conditions from time to time. Such amended Terms and Conditions shall be effective upon publication on this Website. By accessing and using this Website you are accepting that you are bound by the (then) current terms and conditions and disclaimer. Please check these Terms and Conditions regularly to ensure that you are aware of all terms governing your use of this Website.



Changes to/Operation of Website

IceNGo may change the format and content of this Website at any time.




IceNGo may suspend the operation of this Website for support or maintenance work, in order to update the content or for any other reason.




IceNGo reserves the right to terminate access to this Website at any time and without notice.






Data Protection/Confidentiality

Personal details provided to IceNGo through this Website will only be used in accordance with our privacy policy. Please read this policy carefully before going on. By providing your personal details to us you are consenting to their use in accordance with our privacy policy.






We will not sell, share or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products. 






Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 







Complaints Procedure

If you have any question or complaint about this Website, please contact IceNGo at info@icengo.com






Partial Invalidity

If any provision of these Terms and Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.







These Terms and Conditions are governed by and to be interpreted in accordance with the laws of the Province of Quebec and in the event of any dispute arising in relation to these Terms and Conditions or any dispute arising in relation to the Website whether in contract or tort or otherwise the Quebec courts will have exclusive jurisdiction over such dispute, unless mandatory applicable law requires otherwise.




Use of, and copying from, this site is subject to our Terms and Conditions. Please read our Privacy Policy.




Cash or personal cheque with Bankers Card, all major credit/debit cards, Bankers Draft or BACS transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of Canada’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty day from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed 7000$ CND. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.




Returned cheques will incur a 50$ CND charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.







Ice N Go Warranty



Ice N Go Inc. guarantees for a period of one (1) year from the date of purchase against any and all manufacturing defects of material when used under normal conditions.


Should the product be defective, Ice N Go Inc.(at its discretion), will repair or replace it, free of charge. If only part of the product is defective, you may return the defective part(s). If returning the part is necessary, you are responsible for shipping the defective product/parts to the above mentioned address. Ice N Go Inc. will bear the cost of shipping for the repaired or replaced item to you. This warranty is void if the owner repairs or modifies the product. This warranty excludes any liability other than that expressly stated above, including, but not limited to, any incidental or consequential damages.








Ice N Go Returns Policy



Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase with your receipt for an exchange or refund within 30 days.


All returned items must be new & unused in the original state with all tickets/tags attached and deemed by Ice N Go Inc. to be in an unworn/undamaged condition prior to be accepted for a refund or exchange.


All returned items must be shipped back to Ice N Go Inc., with shipping fees assured by customer.


See exceptions and exclusions listed below:


  • Online purchases cannot be returned without a receipt or proof of purchase.
  • Damage to home delivered products must be reported within 24 hours of delivery by email.


The following items are excluded from this refund policy and will not be accepted for refund or exchange:


  • Used, worn or damaged liners and out of the original packaging.
  • We do not allow returns of unrolled poly-liners or hammered and/or drilled brackets.


Please note these returns handling guidelines:


  • Returns will only be credited back to the original tender type (debit transactions will be returned as cash).
  • All returned parts that have been ordered from our Parts and Service department will be subject to a 20% restocking fee


The following fees are non-refundable:


  • All delivery, shipping and handling charges (unless an error has occurred in the shipping of your order)


Privacy Policy




What information do we collect? 

We collect information from you when you place an order. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in the following way: 

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.


Do we use cookies? 

We do not use cookies.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will send an email notifying the subscribers of our newsletter of any changes.